MyRide's RingCentral integration is built-in and ready to use. No setup required.
Just plug in and go.
Caller ID with Booking History
Automatically identify callers and display their last trip, favourite addresses, and full booking history.
Click-to-Book from Call Popups
Enable agents to instantly create bookings right from the incoming call screen — no switching systems.
Call Routing by Region or Load
Intelligently route incoming calls based on dispatch zone or operator availability.
Queue Callback Option
Offer callers the option to request a callback when lines are busy — improving satisfaction and efficiency.
Automated SMS Follow-Up
Send ride confirmations, tracking links, or payment options via SMS immediately after a call.
Live Call Analytics & Agent Monitoring
Track call volume, conversions, agent performance, and use whisper coaching for live support.
One system. Every call. Zero setup hassle
Months
Call Popups with Booking Sync
Incoming calls trigger instant popups linked to customer profiles, recent bookings, and account history — so your team can answer fast and smart.
20% increase expected next weekend
Call Recording on Every Booking
Every call related to a booking is automatically recorded and linked to the job. Perfect for dispute resolution, training, and quality control.
Operator Performance Dashboard
Track total calls, talk time, missed calls, and live agent status. See who's online, who's handling what, and how they're performing — all in real time.
Why It MattersNo need to build your own call centre Train new agents faster with full visibility Handle calls quicker, more accurately, and with less stress Deliver a smoother, more professional experience to callersMyRide, your platform does the heavy lifting - tracking customer data, automating marketing, and boosting repeat bookings with in-app messages, email, push, and ads.